COURSE dates

  • Dates: 16 Sep 2019 - 19 Sep 2019

    Speaker: Paul Fisher

    Venue: Northampton

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In-Service Support

First Delegate: £1,470 +VAT

Second Delegate and MOD: £1,320 +VAT

Duration: 4 days

course description

This course addresses those in-service Integrated Logistic Support and contractual activities that can deliver best value for money to both Defence and Industry, articulating their respective implementation issues and benefits. This Course focuses specifically on Systems and ILS activities that are in the In-Service Phase of the Acquisition Cycle.

course overview

The ever-changing landscape of acquisition has seen a significant reduction of design and development of new systems and equipment and an increase in the current in-service life cycles. Extensions of Out of Service Dates and changes in the Systems Operational Environments from the proposed original are commonplace within both the public and private sectors. It is therefore essential that all in-service support activities are systematically reviewed by the effective application of established and innovative methods to maximise Operational Availability, reduce Cost of Ownership and therefore Through Life Costs. The course delivers a synopsis of those in-service Integrated Logistic Support and contractual activities that can deliver best value for money to both Defence and Industry, articulating their respective implementation issues and benefits. This Course focuses specifically on Systems and ILS activities that are in the In-Service Phase of the Acquisition Cycle.

course outline

Apache helicopterDay 1

Lesson 1: Operational Requirements and Operating Practice
The issue of how operating requirements set at the outset of a project evolve through usage, practice and operational necessity is discussed.

Lesson 2: Equipment Support Metrics
The parameters which enable identification of the extent of change to operational usage are considered.
The activity period of usage that applies to the operational context of the system are explored against typical systems.
The operational and logistic factors influencing operational availability are reviewed together with the use of mathematical distributions in understanding trends. The ability to predict consequences of further change are presented with worked examples.
In-service data collection is discussed, considering what to collect by whom, for whom and why.

Lesson 3: Contractual Issues
Different issues of contracting for support are discussed. The following are explored from the perspective of both the customer and provider:
• Contracting for Availability
• Learning from Experience
• Defence Lines of Development
Issues that will affect support decisions are discussed together with contractual risks and boundaries.
Setting and monitoring of Key Performance Indicators (KPIs) ensuring they are fit for purpose and that KPI data capture is achievable for both the Customer and Contractor.
An appreciation of applicable major legislation is given focusing on:
• International Traffic in Arms Regulations (ITAR)
• Export Administration Regulations (EAR)
• UK Export/Import Controls

Lesson 4: Configuration Management
The difficulties of maintaining Configuration Management of in-service platforms are discussed.
Strategies to improve and maintain the configuration of equipment fleets are identified from the perspectives of:
• Maintenance and supply
• Upgrades, updates and modifications
• Software control
• Configuration status management
• Spares tracking
• Build standard referencing
• Post production support

Lesson 5: Whole Fleet Management
The principles of Whole Fleet Management are discussed, focusing on those issues that ease in-service support:
• Configuration Control via Fleet Rotation
• Availability
• Safety
• Reliability

Lesson 6: Obsolescence Management
The effective management of obsolescence is presented. The cost mechanisms of obsolescence are identified together with an appreciation of the risks to the project arising from obsolescence.

Lesson 7: Support Options
Review the Support Options Matrix (SOM) that should be used to identify the optimum support solution for equipment. The SOM balances:
• Opportunity
• Capability
• Incentives
Improvements in support through the use of improved technologies are discussed.
Example KPIs are presented and discussed for each of the major metrics frequently applicable to the different support element options.
The necessity to review Supply Support Procedures to ensure selection of the most appropriate type and level of Supply Support is addressed.
The advantages of incorporating the ability for future capability upgrades are considered.

Lesson 8: Implementing Change
Structuring the programme of change increases the chance of successful implementation while risk of failure decreases. The steps that promote successful change are discussed with real life experiences given.

Lesson 9: Disposal Management
The implementation of regular and systematic disposal reviews of systems is discussed. Cleansing of superseded components from the inventory and how to achieve best value for money through commercial sales is presented.
The development of Unified Disposal Management planning activities is discussed from the analysis of a systems’ disposal activities throughout its life cycle through to identification of the most appropriate and cost-effective platform package for disposal sales.

trainee testimonials

“The Workshops provided me with more confidence to undertake my ILS Manager role.”

STS Defence

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“Excellent tutor, very relaxed and informative. Guided the course very well.”


ILS & SE Management Course

“Easy to see applications in the workplace and where we can enhance what we already do.”


Cost of Ownership Course

“The course was conducted at a good pace with plenty of opportunities for the students to ask questions.”

General Dynamics

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“A very, very informative course in which I have gained a much greater understanding of the subject.”

Thales Training and Consultancy

AR&M Course

“I would like to thank you for your professionalism, experience and patience.”


In-House Course

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Theon Sensors
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Oshkosh Defense
Pakistan Navy
Pakistan Marine Academy
Rheinmetall Defence
TEI Tusas Engine Industries Inc.
Ultra Electronics
Zodiac Aerospace
BAE Systems
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